Return policy
Returns
At Gigue, your satisfaction is at the heart of everything we do. If an item doesn’t meet your expectations, returning it is simple and stress-free. Please note, returns can only be requested online and cannot be processed in Gigue boutiques.
How to return an item?
- Request your return online: Click the button below to get started. Follow the steps and receive your return label by email.
2. Pack your items with care: Use the original packaging or a sturdy box to protect your items.
3. Send your package: Attach the return label and drop off your package at a GLS parcel shop or locker nearby. Returns are completely free within the Benelux. Outside the Benelux, you can request a return label through the portal, with additional costs.
Return conditions
- Items must be returned in their original condition, unworn, and with all tags intact.
- Returns must be requested online and shipped within 30 days of purchase.
- Customized or altered items are not eligible for return.
Refund
Once your return has been received and inspected, the purchase amount will be refunded within 5 to 10 business days, via the original payment method used.
Need help?
Have questions? Contact us at web@gigue.com. Our team is happy to assist you.
The federal government provides a standard form to notify us of your withdrawal. At Gigue, this form is not required for returns.
Exchange
Exchanges are not possible for administrative reasons. Need a different size? Simply place a new order.