Return policy

Returns

At Gigue, your satisfaction is at the heart of everything we do. If an item doesn’t meet your expectations, returning it is simple and stress-free. Please note, returns can only be requested online and cannot be processed in Gigue boutiques.

How to return an item?

  1. Request your return online: Click the button below to get started. Follow the steps and receive your return label by email.
Request your return here

2. Pack your items with care: Use the original packaging or a sturdy box to protect your items.

3. Send your package: Attach the return label and drop off your package at a GLS parcel shop or locker nearby. Returns are completely free within the Benelux. Outside the Benelux, you can request a return label through the portal, with additional costs.

Return conditions

  • Items must be returned in their original condition, unworn, and with all tags intact.
  • Returns must be requested online and shipped within 14 days of purchase.
  • Customized or altered items are not eligible for return.

Refund

Once your return has been received and inspected, the purchase amount will be refunded within 5 to 10 business days, via the original payment method used.

Need help?

Have questions? Contact us at web@gigue.com. Our team is happy to assist you.

The federal government provides a standard form to notify us of your withdrawal. At Gigue, this form is not required for returns.

Exchange

Exchanges are not possible for administrative reasons. Need a different size? Simply place a new order.