FAQ
Orders
How do I place an order?
Select the desired item, choose the appropriate size and color, and click 'Add to Cart'. Then follow the steps in the checkout process.
Can I modify or cancel my order?
Please contact our customer service as soon as possible. If the order hasn't been shipped yet, we can modify or cancel it.
Payments
What payment methods do you accept?
We accept payments via credit card, Bancontact, GooglePay, ApplePay and ShopPAy
Is online payment secure?
Yes, we use secure payment systems to protect your data.
Shipping
What are the shipping costs?
For the Benelux, shipping costs are €4.99. Shipping is free for orders over €175.
How long does delivery take?
Orders within the Benelux are typically delivered within 3-5 business days.
Returns
How can I return an item?
You can request the return label on the 'Returns' page. Follow the instructions to complete your return.
Are there any costs associated with returns?
Returns are free within the Benelux.
Products
How do I know which size to choose?
Refer to our size guide on the product pages to help you select the right size.
Are the product colors as shown in the images?
We strive to display colors as accurately as possible, but slight variations may occur due to screen settings.
Account
How do I create an account?
Click on 'Register' at the top of the page and follow the instructions.
I forgot my password. What should I do?
Click on 'Forgot Password' during login and follow the steps to reset your password.
Contact
How can I reach you?
You can contact us via the contact form on the website or by mail (web@gigue.com)